Is your front desk working?
Do you know how your phone is answered or how your team greets new patients? Are your marketing dollars being wasted at Hello? Is your customer service (lack of) putting off patients before they have even met you Doctor?
So many dentists invest time and money marketing and promoting their services but overlook what happens when people call the office or arrive for their appointment.
It makes no sense spending your hard earned dollars on marketing unless your front desk team are successfully and consistently backing that up by converting incoming calls to bookings and wowing your patients when they arrive.